support@letzdine.eu
Best for technical issues, unresolved support cases or if your order confirmation email is missing.
Send email
Help and support
Customer service for orders and technical issues
We are here to help when something went wrong with an order or when you discovered a technical problem on Letzdine.
Depending on the issue, the right first contact is either the restaurant or Letzdine directly. That helps us reach the right solution faster.
How to reach us
How to reach us
Choose the contact channel that fits your situation best.
+49 160 934 857 61
For short follow-up questions and fast messages to our support team. Please do not call this number.
Open WhatsAppRestaurant number in email or info
You can find the restaurant phone number in your order confirmation email and also directly in the info section of the restaurant. If no email arrived, please check your spam folder first. If you still cannot find it, contact Letzdine directly.
Contact support
The fastest way to handle an issue
The fastest way to handle an issue
With the right order of contact, most cases can be solved much faster.
01
For delivery or food issues, contact the restaurant first
If your delivery was wrong, never arrived, arrived cold, something was missing or a similar order issue happened, please contact the restaurant directly first. That is usually the fastest place to review the situation and respond.
02
Report technical problems to Letzdine immediately
If something does not work on the platform, contact us right away and explain as clearly as possible where the problem happened, what you were trying to do and what happened instead. That helps us reproduce and fix the issue.
03
If the restaurant cannot solve it, we step in
If you already contacted the restaurant and no solution could be found, please contact our support team. We will review the case, reach out to the restaurant when needed and try to find a fair solution.
What helps us respond faster
What helps us respond faster
The clearer your message is, the faster we can work on it.
Please include this for technical issues
- A short description of the issue
- What you were trying to do
- Device, browser or app context
- A screenshot if possible
Please include this for order issues
- Order number
- Restaurant name
- Time of the order
- Photos or screenshots if helpful
Contact the support team
Contact the support team
Accurate details help the most. If you already contacted the restaurant, please tell us briefly what happened so far.
