FAQ for ordering, payments, reservations and accounts
Here you will find answers to the questions Letzdine users actually ask most often.
The topics are arranged so you can reach the right answer without detours. If something technical does not work or a restaurant issue stays unresolved, our support team is directly available.
Choose the section that matches your question
Open the right section first and then expand the matching question in the accordion.
Most asked questions
These are the topics where users most often need quick orientation.
Is Letzdine my contractual partner?
For dishes, prices, delivery, pickup and reservations, the contractual partner is generally the respective restaurant. Letzdine provides the technical platform.
Do I need a customer account?
Not always. Guest orders or guest reservations may be possible if the restaurant has enabled this function. Some features may still require a customer account.
Why do I need to enter my exact address?
For delivery, the city alone is not enough. Only a full address lets Letzdine check which restaurants can really deliver to your location. For pickup, the address also helps sort restaurants by real proximity.
Where can I find the restaurant phone number?
You can find the restaurant phone number in your order confirmation email and also directly in the restaurant info section. If no email arrived, please check your spam folder first.
Questions about payment
The payment methods you see always depend on the specific restaurant.
Which payment methods can I use?
The available payment methods are shown during checkout. Depending on the restaurant, this can include cash, online payment, PayPal or card payment at delivery or pickup.
Why do payment methods differ from one restaurant to another?
Each restaurant decides which payment methods it wants to offer. That is why the selection can vary by restaurant.
Where can I see delivery fees, minimum order value and the total amount?
These values are shown directly during the ordering flow for the specific restaurant. The figures displayed in the order process are the ones that apply.
Is online payment handled by Letzdine or by the restaurant?
Online payments may, depending on the restaurant, be processed through integrated payment providers such as Stripe or PayPal. Payments are generally made for the account of the restaurant.
Questions about delivery and pickup
For delivery and pickup, real availability, address and time window matter most.
Where can I see whether a restaurant delivers to me?
With your exact address, Letzdine shows only restaurants whose delivery is actually possible or relevant for your location.
Why does Letzdine also ask for my address for pickup?
Even for pickup, the address helps sort restaurants by real proximity to your location. That makes the results more practical and relevant.
Are delivery and pickup times guaranteed?
Unless a time is explicitly marked as binding, delivery and pickup times are estimates. The concrete information shown in the process is what matters.
What should I do if my delivery was wrong, never arrived or the food was cold?
Please contact the restaurant directly first. If the issue cannot be solved there, contact our support team afterwards and briefly explain what has already happened.
Questions about reservations
For reservations, the confirmation status and the details of your visit are the most important points.
Is my reservation confirmed immediately?
A reservation becomes binding once it has been confirmed by the restaurant or is displayed as confirmed on the platform.
Can I change or cancel my reservation?
That depends on the processing stage and the actual possibilities of the restaurant. If it can no longer be done through the platform, contact the restaurant immediately.
What happens if I do not show up or arrive late?
If you cannot keep a reservation, you should change or cancel it as early as possible. In case of late arrival or a no-show, the restaurant may release the table. Repeated unjustified no-shows can also lead to restrictions.
Do I have a right to a specific table?
Only if the restaurant has explicitly confirmed that exact table or seating request.
Questions about the iOS & Android app
App questions are usually support or technical matters and should go directly to Letzdine.
What is the Letzdine app meant for?
The Letzdine app is intended to keep your favourites close, help you reorder faster and let you move between delivery, pickup and table booking from one place.
What should I do if something technical does not work in the app?
Please contact Letzdine directly and explain as clearly as possible on which device the problem happened, what you were trying to do and what happened instead. A screenshot helps as well.
Where can I get help for the iOS or Android app?
The fastest way is by email at support@letzdine.eu or via WhatsApp at +49 160 934 857 61. Please note that this WhatsApp number is for messages only and not for calls.
Login problems
For login and account issues, password reset, spam-folder checks and an existing account on Letzdine or a participating restaurant website are usually the first things to review.
I forgot my password. What can I do?
Please use the password reset function. It lets you start the email flow to set a new password.
I am not receiving the password reset email. What now?
Please check your spam folder first. If nothing arrived there either, contact Letzdine support directly.
My email is already registered even though I want to create a new account. Why?
Your account can be used on Letzdine and on participating restaurant websites. If your email is already registered, please sign in with that existing account instead of creating a new one.
Can I use my account on participating restaurant websites too?
Yes. The customer account can be used on Letzdine and on participating restaurant websites.
Why can I not order as a guest at some restaurants?
Guest orders or guest reservations are only possible if the specific restaurant has enabled that function. That is why it can differ from one restaurant to another.
Did not find the right answer?
If your question was not covered here or you want to report a technical issue, our support team is directly available by email or WhatsApp.
- support@letzdine.eu
- +49 160 934 857 61
- WhatsApp is for messages only and not for calls.
- For order issues contact the restaurant first, for technical issues contact Letzdine directly.
